Step-by-step — Using the platform

Below is a friendly walkthrough from first-time visitors to regular patients, plus tips for getting faster help and better outcomes.

1. Register or continue as guest

Create an account quickly with an email or phone number. Guest checkout is available for one-time consultations — but registered users keep records, prescriptions, and test history in one secure place.

2. Choose service & provider

Choose from teleconsultation, in-person referrals, lab bookings, pharmacy orders, or device monitoring. Filter by specialty, language, availability, and ratings to find the best provider.

3. Select time & confirm

Pick a time that suits you. For urgent care, use the 'priority' filter. Confirm your appointment and choose your preferred consultation channel — video, audio or chat.

4. Secure payment & reminders

Pay securely using integrated payment gateways. You’ll receive reminders by SMS or email and a link to join the consultation when it’s time.

Key platform features

Personal health record

All your consultations, prescriptions, test results and notes in one private, shareable record.

Telemedicine — video & chat

High-quality video calls with secure messaging and easy file sharing for photos and reports.

Lab & pharmacy integration

Book lab tests and order medicines with home delivery or pickup at partnered centers.

Connected devices & monitoring

Integrate smart wearables and remote monitoring devices for continuous care (when enrolled in monitoring programs).

Frequently asked questions

Is my data private and secure?

Yes. Fulgent uses secure encryption for data in transit and at rest, and strict access controls. You can export or delete your data anytime from your account settings.

Can I get prescriptions and lab orders?

Providers can issue electronic prescriptions and lab orders when clinically appropriate. These appear in your records and can be shared with partner pharmacies or labs.

What payment options are available?

Payment options include card, mobile money, and supported local gateways. Receipts are emailed and stored in your profile.

Do you support emergency care?

Fulgent is designed for urgent and non-emergency care, but not for life-threatening emergencies. For emergencies, please call local emergency services immediately.

Tip: Use the Book Appointment button above to start — or register first to keep a complete medical record.